Shipping policy
Shipping Information
All Orders placed BEFORE 12 PM are processed and dispatched on the same day. This excludes weekends and public holidays.
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Same-day dispatch before 12 PM
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Tracking sent by email
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Worldwide shipping
You will receive an email from us with a tracking number as soon as your order is shipped.
Authority To Leave
Authority To Leave: We take no responsibility for any loss or damage to the parcel if you provide an authority to leave your parcel and request to have no signature on delivery. Please note that requesting this option is at your own risk.
Check Your Address
If the parcel is returned to us for any reason, we will charge a fee to send it again. Please check that the address is correct as you will be liable for the re-shipping cost of returned parcels.
Australia
Free Shipping
On Orders Over AUD $350
FREE SHIPPING On Orders Over AUD $350, Standard Australia Post Tracked. The indicative transit time is 3-5 business days.
Standard
AUD $15
STANDARD (AUSTRALIA POST): AUD $15, Australia Standard Shipping Tracked. The indicative transit time is 3-5 business days.
Express
AUD $19
EXPRESS (AUSTRALIA POST): AUD $19, Australia Express Shipping Tracked. The indicative transit time is 1-2 business days.
New Zealand
Standard
AUD $29
STANDARD (AUSTRALIA POST): AUD $29, Standard Shipping Tracked. The indicative transit time is 4-7 business days.
Express
AUD $49
EXPRESS (AUSTRALIA POST): AUD $49, Express Shipping Tracked. The indicative transit time is 2-5 business days.
International
We ship WORLDWIDE and use Australia Post to ship orders internationally.
Please be aware that customs and duty charges are outside of our control and may be charged on international orders. Custom charges and duty charges are the responsibility of the customer.
International Orders — Customs, Import Requirements & Returns
All international sales are final. We do not accept returns, exchanges, cancellations or change-of-mind refunds for international orders, except where required by applicable law.
Customers are solely responsible for ensuring that the products ordered can be legally imported into their destination country and for complying with all local customs and import requirements.
All customs declarations, import permits, brokerage requirements, duties, taxes, clearance fees and other destination-country charges are solely the customer’s responsibility.
Customers are responsible for completing all required customs clearance procedures and paying all applicable charges required to receive their shipment.
Refusing delivery, failing to collect or clear a shipment, declining to pay customs or import charges, or instructing Customs or a carrier to return a shipment does not constitute an authorised return, cancellation or entitlement to a refund.
Customers must not reject, redirect, cancel delivery or instruct a carrier, postal service or customs authority to return a shipment to us without our prior written authorisation.
We are not responsible for parcels delayed, held, refused, abandoned, destroyed or returned due to customs requirements, import restrictions, non-payment of charges, or the customer’s failure or decision not to complete the required import or clearance process.
Unauthorised international returns, including return-to-sender parcels, will not be accepted as an approved return and will not qualify for a refund. Any shipping, return-to-sender, customs, carrier, brokerage, storage, handling or other charges arising from such action remain the customer’s responsibility.
Original international shipping charges are non-refundable.
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded.
Pre-Orders (On Selected Products only)
We are happy to offer some selected products on a PRE-ORDER basis.
This will allow our customers to secure the products that are currently in transit on their way to Australia.
We always provide an estimated shipping date for each pre-order item but please note that this may change as there can be some delays with shipping or customs.
We will send you an email with your tracking number as soon as we ship the items out.
Please note that we do one shipment per order.
To take advantage of the overnight delivery of all the items that are currently in stock, we recommend you to place your pre-orders separately and not mix them with items that are in stock.
Online Training Terms & Conditions
Training packages containing physical products are shipped under this Shipping Policy. Digital course access and training-specific conditions are governed by our Online Training Terms & Conditions.