Online Training Terms & Conditions

All courses must be paid in full before access is released. Unless otherwise stated, students receive 12 months of personal, non-transferable access from the date the course is activated.

Course access is for the registered purchaser only. Login details and course materials must not be shared, transferred or resold.

Some training packages include physical products such as training kits, tools and/or hair extensions.

The digital course and physical products are separate components of the package for refund and return purposes.

Change-of-mind returns are not accepted for digital course access. Any physical products may only be eligible for a voluntary return where permitted under our Returns Policy and must be unused, unopened, unaltered and in original saleable condition.

For hygiene, safety and quality-control reasons, opened, used, installed, activated or tampered-with products are not eligible for a change-of-mind return.

Your rights in relation to faulty, incorrectly supplied or otherwise non-compliant products under applicable consumer law are not affected.

Our courses are created and delivered to provide professional education in the techniques demonstrated. We do not guarantee individual competency, client results, retention periods, business success, income or any particular outcome.

Results depend on factors outside our control, including student skill, practice, application technique, client suitability, products used, maintenance and aftercare.

Students remain responsible for ensuring they are competent to perform the technique and for complying with any applicable licensing, insurance, professional or legal requirements in their location.

Students are responsible for carrying out appropriate client consultations, assessing hair and scalp suitability, identifying contraindications and following correct application, maintenance, aftercare and removal procedures.

Adore Hair Extensions Australia is not responsible for damage, injury, hair loss, breakage, incorrect application or other consequences resulting from a student’s independent application of the technique, failure to follow training instructions, unsuitable client selection, misuse of products or services performed outside their level of competence, to the extent permitted by law.

All course videos, manuals, images, written materials, forms, downloads and training content remain the intellectual property of Adore Hair Extensions Australia.

Course content must not be copied, screen-recorded, reproduced, shared, distributed, resold, uploaded, used to create competing training materials or provided to any third party without our written permission.

Unauthorised use or account sharing may result in suspension or termination of course access and may result in legal action.

Any certificate issued confirms completion of the applicable Adore Hair Extensions Australia training course only. Unless expressly stated otherwise, it is not a government qualification, licence or guarantee of professional competency.

We may reasonably update or improve course content where required to maintain accuracy, quality or relevance.

Temporary interruptions caused by maintenance, internet issues, third-party platforms or circumstances outside our reasonable control do not automatically provide an entitlement to a refund.

Any concern regarding a course or product must be submitted to us with sufficient information to allow us to assess the issue.

Where legally and technically available, we may review purchase information, course-access records, progress history and relevant communications when assessing a refund request, complaint or payment dispute.

We reserve the right to investigate the circumstances before determining the appropriate remedy, subject always to applicable consumer law.

Customers are encouraged to contact us directly regarding any genuine issue before initiating a payment dispute.

Where a chargeback or payment dispute is raised, we reserve the right to provide the relevant financial institution or payment provider with evidence relating to the transaction, acceptance of these Terms, delivery of course access, course-access activity, shipment of physical products and relevant communications.

Nothing in this clause prevents a customer from exercising any lawful consumer or payment-dispute rights.

We may suspend or terminate course access where there is evidence of account sharing, unauthorised copying or distribution, fraudulent activity, misuse of our intellectual property or another serious breach of these Terms.