Adore Hair Extensions

Returns & Exchanges

We take pride in providing high-quality, hygienic products. These policies protect the health and safety of every customer.

7-day request window Hygiene seal intact Original packaging

Important

Products cannot be returned or exchanged once the seal has been removed. We strongly recommend confirming suitability prior to opening the product, as opened items cannot be returned for hygiene reasons.

Return requirements

Eligibility for Returns & Exchanges

We offer a 7-day Return and Exchange policy, which means you have 7 days from the date of delivery to request a return or exchange.

To be eligible, your item must meet all of the following conditions:

  • All products must be unopened, unused, untampered with, and in original resalable condition
  • Hair extensions must be unopened, unworn, unused, and untampered with
  • The hygiene seal and tag must be fully intact
  • The product must be returned in its original packaging
  • The product must be in original, resalable condition

Important

  • Products cannot be returned or exchanged once the seal has been removed
  • Any item that has been opened, handled, altered, or repackaged will be considered used and non-resalable, and will not be accepted
  • Opening a product, breaking the seal, or removing contents from original packaging automatically voids eligibility for return or exchange

Due to hygiene and safety requirements:

  • Hair extensions, kits, bonding solutions, adhesives, removal solutions, and related accessories are strictly non-returnable once opened, even if repackaged
  • Once opened, these items may be exposed to contaminants and cannot be safely resold

Any item that does not meet these conditions will not be accepted.

All returned items are subject to inspection upon receipt to ensure they meet our hygiene and quality standards.

Specialist systems

Professional-Use Products

Our V-Light and 6D systems are professional-use hair extension products. Please note:

  • Successful results depend on correct application technique, curing time, hair preparation, product usage and aftercare.
  • Difficulty achieving the desired result does not, on its own, indicate that a product is faulty.
  • Refunds or exchanges will not be approved where the product is functioning as intended but application results are affected by incorrect technique, misuse or lack of experience.
  • V-Light and 6D kits contain professional-use consumable products. Due to hygiene and safety requirements, opened kits, adhesives, bonding solutions, removers and other consumable components cannot be returned or refunded unless a manufacturing defect has been confirmed.

Shade or product choice

Change of Mind

We understand that selecting the correct shade or product online can sometimes be challenging. For this reason, we do accept change of mind returns for Hair extensions, including cases where the shade is not suitable, provided all return conditions are strictly met.

To be eligible for a change of mind return:

  • The item must be unopened, unused, and untampered with
  • The hygiene seal and packaging must remain fully intact
  • The product must be in original, resalable condition

Please note:

Change of mind returns are not accepted once a product has been opened, including where:

  • The item has been removed from packaging
  • The seal has been broken
  • The product has been handled or repackaged

We strongly recommend confirming suitability prior to opening the product, as opened items cannot be returned for hygiene reasons

Replacement requests

Exchanges

If you would like to request an exchange, please submit the Returns and Exchanges Form within 7 days of delivery.

Please include:

  • Your order number
  • The reason for the exchange
  • The desired replacement item

Customers are responsible for all shipping costs related to returns and exchanges.

Adore Hair Extensions will only cover return shipping costs if the item is faulty, damaged, broken, or incorrect.

After approval

Refunds & Store Credit

To request a refund or store credit, please submit the Returns and Exchanges Form within 7 days of delivery.

Once approved:

  • Returned items must pass inspection before a refund is processed
  • Original shipping costs are non-refundable
  • A 10% restocking fee will be deducted from the refund
  • Refunds are issued to the original payment method, unless otherwise stated

We’ll make it right

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately with clear photos of the issue. Once confirmed, we will arrange a replacement, repair, or refund at no additional cost to you, in accordance with your consumer rights.

Online education

Online Training Courses

Online training courses and packages are governed by our Online Training Terms & Conditions. Change-of-mind returns are not available for digital course access once access has been issued. Physical products included in a training package are assessed separately under this Returns Policy and applicable consumer law.

View Online Training Terms & Conditions

Ready to make a request?

Start your return or exchange

Have your order number and any relevant photos ready before opening the form.

Open returns form

Please submit your request within 7 days of delivery.