Shipping Information

All international sales are final. We do not accept returns, exchanges, cancellations or change-of-mind refunds for international orders, except where required by applicable law.

Customers are solely responsible for ensuring that the products ordered can be legally imported into their destination country and for complying with all local customs and import requirements.

All customs declarations, import permits, brokerage requirements, duties, taxes, clearance fees and other destination-country charges are solely the customer’s responsibility.

Customers are responsible for completing all required customs clearance procedures and paying all applicable charges required to receive their shipment.

Refusing delivery, failing to collect or clear a shipment, declining to pay customs or import charges, or instructing Customs or a carrier to return a shipment does not constitute an authorised return, cancellation or entitlement to a refund.

Customers must not reject, redirect, cancel delivery or instruct a carrier, postal service or customs authority to return a shipment to us without our prior written authorisation.

We are not responsible for parcels delayed, held, refused, abandoned, destroyed or returned due to customs requirements, import restrictions, non-payment of charges, or the customer’s failure or decision not to complete the required import or clearance process.

Unauthorised international returns, including return-to-sender parcels, will not be accepted as an approved return and will not qualify for a refund. Any shipping, return-to-sender, customs, carrier, brokerage, storage, handling or other charges arising from such action remain the customer’s responsibility.

Original international shipping charges are non-refundable.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded